Privacy Policy

Last Updated: October 20, 2026

Eland Limo, operated by Mighty Eland LLC ("Eland Limo," "we," "us," or "our"), is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, maintain, and share personal information when customers visit our website, request transportation services, make reservations, or communicate with our team.

1. Information We Collect

We may collect the following information when you interact with our services:

✓Personal Information: Name, telephone number, email address, and other contact information.
✓Reservation Information: Pickup and drop-off locations, travel dates and times, flight details, passenger information, travel preferences, and special requests.
✓Payment Information: Billing details and payment-related information required to process transactions through our payment service providers.
✓Communication Information: Messages, inquiries, correspondence, communication preferences, and SMS consent records.
✓Website Information: Where applicable, technical information such as IP addresses, browser details, cookies, and website usage information.

Information may be provided directly by customers or by authorized representatives, corporate clients, travel coordinators, and other parties arranging transportation on their behalf.

2. How We Use Your Information

We use personal information to:

✓Process, confirm, manage, and fulfill transportation reservations.
✓Coordinate transportation services with chauffeurs and service providers.
✓Process payments, billing, refunds, and related transactions.
✓Send reservation confirmations, pickup reminders, chauffeur updates, and trip notifications.
✓Respond to customer inquiries and provide support.
✓Improve our services, operational efficiency, and customer experience.
✓Maintain business records and comply with legal obligations.
✓Send promotional communications where appropriate consent has been obtained.

3. How We Share Your Information

We may share information only as reasonably necessary to provide transportation services, operate our business, or meet legal obligations.

This may include:

✓Chauffeurs and transportation service partners responsible for completing reservations.
✓Payment processors handling transactions.
✓Reservation management, communications, and technology service providers.
✓Authorized parties involved in arranging or managing a customer’s transportation.
✓Government authorities or legal representatives when disclosure is legally required.

We do not sell or rent personal information.

4. SMS Communications and Consent

Eland Limo may send non-promotional SMS messages to individuals who have provided appropriate consent to receive transportation-related communications.

These messages may include:

✓Reservation confirmations and booking information.
✓Chauffeur assignments and arrival notifications.
✓Scheduled pickup reminders and trip updates.
✓Changes, cancellations, or modifications to reservations.
✓Responses to transportation inquiries and customer support requests.

SMS messaging may also be used for internal dispatch coordination, scheduling updates, and operational communications with participating employees.

Consent to receive SMS messages is voluntary and is not a condition of purchasing transportation services.

Message frequency may vary. Message and data rates may apply.

To stop receiving text messages, reply STOP at any time.

For assistance, reply HELP, visit https://www.elandlimo.com/, call (770) 402-4580, or email reservations@elandlimo.com.

SMS Information Sharing

No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or disclose SMS consent information to third parties or affiliates for their independent marketing activities. Communications service providers may process the contact information necessary to deliver authorized messages on our behalf.

Where applicable, we maintain records of SMS consent, including the method and time of consent, to support compliance and customer preferences.

Eland Limo does not send promotional SMS messages under this non-marketing messaging program.

For additional SMS-related terms, please visit: https://elandlimo.com/terms/

5. Data Security

We implement appropriate administrative and technical safeguards intended to protect personal information against unauthorized access, disclosure, alteration, or misuse.

Payment transactions are handled through payment service providers. No internet-based system or method of electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill transportation services, maintain business and financial records, document communication consent, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we take reasonable steps to delete or otherwise appropriately dispose of it.

7. Your Privacy Rights

Subject to applicable law, you may request to:

✓Access personal information held about you.
✓Correct inaccurate or outdated information.
✓Request deletion of eligible personal information.
✓Withdraw consent for optional marketing communications.
✓Opt out of SMS communications by replying STOP.

Certain information may need to be retained for legal, financial, or legitimate business purposes.

To submit a privacy-related request, please contact us using the information below.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand usage, and improve the visitor experience.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Children's Privacy

Our transportation services are not specifically directed toward children under 13. We do not knowingly solicit personal information directly from children under 13 through our website.

10. Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, business operations, or applicable requirements. Any updates will be published on this page with a revised “Last Updated” date.

11. Contact Information

✓Business: Mighty Eland LLC (Eland Limo)
✓Address: 100 Hartsfield Center Pkwy, Ste 528, Atlanta, GA 30354
✓Phone: (770) 402-4580
✓Email: reservations@elandlimo.com
✓Website: https://www.elandlimo.com/